Refund and exchange
Before you buy an item or a service, ask about the seller's refund or exchange policy. When making a purchase, protect yourself and ask for a receipt. It will make the refund or exchange process easier.
If you encounter problems with an exchange or refund, or if you feel as if the seller is not upholding their policy, contact your provincial or territorial consumer affairs office for advice.
No legal obligation exists for businesses to accept returned items unless they are defective. However, businesses generally agree that offering refunds or exchanges is an important part of fostering good customer relations.
Trusted consumer information
Published by the Consumer Measures Committee, a working group of federal, provincial and territorial governments, that helps educate and inform Canadian consumers.
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