2018–19 Project Summaries: Consumers Council of Canada

Consumers Council of Canada
Commercial Building
201-1920 Yonge Street
Toronto ON M4S 3E2
Telephone: 416-483-2696

Consumer attitudes and their role in reducing the impact of counterfeit and pirated goods and services

The Consumers Council of Canada will research how consumers perceive their role and the role of businesses and governments in curbing counterfeit and pirated goods. They will also explore consumer attitudes, experiences and understanding of the negative impacts of counterfeiting.

Home energy labels in Canada: How well do they serve consumers?

The Consumers Council of Canada will identify ways to strengthen the usefulness of energy labels to consumers by looking at the functionality and impact of home energy labels on consumer purchasing decisions.

Super complainers: Greater public inclusiveness in government consumer complaint handling

The Consumers Council of Canada will study current government complaint handling systems, gauge receptivity to alternative international systems where consumer awareness and participation is encouraged, and discuss the challenges and barriers to adopting one of these systems in Canada.

Unit pricing: Time for a national approach?

The Consumers Council of Canada will analyze consumer attitudes and government views on the value of unit pricing as a factor in promoting consumer interests and awareness. They will also explore adopting unit pricing in Canada and the implications of voluntary systems versus mandatory systems on consumers, as well as the challenges and barriers to adoption.