Checklist for moving

PDF version

Checklist For Moving419 KB, 1 page

This product offers detailed information and great advice that will help you at every stage of your move.

Print out this Checklist for Moving for a quick reference.

  • Get estimates from at least three movers.
  • Check references and the Internet, and review the mover's performance at the Better Business Bureau (BBB). Determine if the mover has been certified by the Canadian Association of Movers (CAM).
  • Visit the website for your provincial government's consumer protection agency and/or the Canadian Association of Movers (CAM) for information about consumer protection and "great move" standards and certification.
  • Select your mover and get the final costs, terms and conditions of your move in writing.
  • Make sure you have adequate insurance protection for your goods. Contact your own insurance provider to clarify your overall coverage.
  • Confirm that your mover is insured and ask for a copy of the movers' Certificate of Insurance. Note that all CAM members have sufficient insurance to cover a household move. This insurance does not apply to the consumer's goods unless the consumer buys Replacement Value Protection from the mover.
  • Find out about your mover's replacement value options. This coverage means that the moving company agrees to be legally liable, up to a certain amount that represents the estimated value of the property being moved.
  • Check what your moving company cannot transport or store for you (e.g., live plants, certain food products, flammable items).
  • Make a room-by-room inventory of what is to be moved to make sure that nothing gets left behind or forgotten. When contents are being unloaded at your new destination, check off each item, and note missing items, or damage, prior to signing it. Otherwise, your mover may decline your claim for lost or damaged items. Normally, a mover will not prepare an inventory for local move.
  • Prepare for moving day so things like elevators, stairways and parking spots have been reserved or cleared. Make sure there is enough convenient parking space at both locations for moving the trucks.
  • On moving day, remember that there will be strangers in the house. Do not leave purses, wallets, jewellery, small electronics (cell phones, tablets, iPads, iPods, etc.) and other valuable items lying around. Back-up your computer and carry the back-up with you. Items that might be affected by heat or cold (e.g., candles, soaps, cleaning products) should not travel in the moving truck or be stored.
  • Inspect your premises to ensure nothing gets left behind – Do a walkthrough of the residence you are leaving and the pathway to the vehicle. Repeat the process at your new home and include an inspection of the vehicle.
  • Verify the form of payment your mover will accept and if any fees or deposits are payable upfront. A mover can legally ask for payment in advance of delivery. In most situations, this payment may not exceed the estimate by more than 10%.

The Checklist for Moving offers great advice to help Canadians select and work with reputable, ethical and professional movers. The Consumer Checklist was developed by a multi-stakeholder working group consisting of government, business, and consumer group representatives (e.g., the Canadian Association of Movers) and academics, under the leadership of the Office of Consumer Affairs at Industry Canada.

The Checklist complements legal protections, established in law, that are already in place. It is hoped that the Checklist will set a high standard for moving companies so they can improve their own performance and benchmark it against moving industry certification standards.