Research products before you buy – especially big ticket items. Compare prices, service and warranties.
Research by looking through sale advertisements, consumer magazines or online forums. You can also contact Your Provincial or Territorial Consumer Affairs Office if you have a specific question. Government offices do not compare the prices of products and services however they may be able to help you with other items. For example, they may be able to help explain something you do not understand about a product or to help you understand how a specific type of product, service or industry is regulated.
- For information about warranties, visit the Warranties section of the Canadian Consumer Handbook.
You may have been at the store and noticed that you have been charged the wrong price for an item. There are many possible reasons for this. For example, the wrong price may have been posted near the item, the correct price has not been registered in the scanner or you may simply have misread the sign. It is important to know your rights and responsibilities about price accuracy before you go shopping. The links below will provide some helpful information.
You may also want to learn about the Scanner Price Accuracy Voluntary Code. This is a code that many retailers have voluntarily agreed to follow when an item is scanned incorrectly. This Code is endorsed by the Competition Bureau.
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