Policy on low-income consumers in the provision of public utilities: the situation in Canada in the water and energy sectors (in French only)

Organization

Union des consommateurs

Published

2006

Summary

This study examines different means employed by utilities companies, the public sector or private companies to guarantee accessibility makes it possible to measure the extent to which low-income consumers are taken into account in the delivery of public utilities considered essential, such as water, electricity and natural gas. Ideally, these measures should ensure that low-income households enjoy access to public utilities at a reasonable cost, which takes into account their ability to pay and their budgetary realities. The study concludes that certain gaps exist when it comes to taking low-income households into consideration as regards the terms and conditions offered by public utilities providers. Unless adequate measures are implemented, the instability and rising costs of the energy markets will contribute to the imposition of an increasingly heavy economic burden on low-income households. Consequently, it is important that all concerned parties envisage, as soon as possible, the elaboration and implementation of effective measures to lessen the burden that these services, most of which are essential, represent for the most disadvantaged households.

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French only

OCA Funded Research
This research received funding support through the Office of Consumer Affairs' Contributions Program.


Contact information

Address
Union des consommateurs
7000 Parc Ave, Suite 201
Montreal, QC  H3N 1X1
Telephone
(514) 521-6820
Fax
(514) 521-0736

Source: Consumer Policy Research Database

Date Modified: